Refund policy
RETURN & REFUND POLICY
At Ryr Himalayan Reserve, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return:
- Items must be unused and in their original packaging.
- Items must be in the same condition that you received them.
- Proof of purchase may be required.
To initiate a return, please contact us at:
Store Credit
Approved returns are eligible for store credit only.
Store credit will be issued once the returned item has been received and inspected.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and include photos of the product and packaging.
Non-Returnable Items
For food safety and quality reasons, opened consumable products cannot be returned.
Contact
Questions about returns may be directed to: